Thinking Space

Peter Drucker defined the terms as
Efficient is getting things done right.
Effective is getting the right things done.

Tom Graves extends the definition of effectiveness to

 “Getting the right things done right”

Most organizations focus their efforts on efficiency, where as efficiency is only one of the dimensions in overall effectiveness.

I like Tom’s extension on the dimensions. Let’s look at the dimensions for effectiveness

Efficient – makes best use of available resources, minimises wastage
Reliable – predictable
Elegant – clarity, simplicity
Appropriate – supports the business purpose
Integrated – synergy across all systems

To get the overall effectiveness, all the dimensions need to in balance with each other.